UPS attempt at damage limitation has cost us thousands

Service has been 'appalling' over delivery of our ruined £1,528 new oven and microwave We spent £1,528 on a new Neff oven and microwave online from a kitchen retailer. The heavily discounted deal required us to arrange shipping from its showroom. We chose UPS. When the items arrived, the microwave was dented and the glass door of the oven smashed. UPS advised us to raise a damage claim, and sent a courier to collect the items for assessment. While wheeling the microwave to the van, the courier...